scribewren

Draft, pending lawyer review. Not yet in force.

Terms of Service

Last updated 2026-10-16

Draft - pending lawyer review. Not yet in force.

These Terms of Service ("Terms") are a contract between you and [[LEGAL ENTITY NAME - PT Perorangan]], a PT Perorangan incorporated in Indonesia, NIB [[NIB]], registered at [[REGISTERED ADDRESS]] ("Scribewren", "we", "us"). Scribewren is the brand for scribewren.com and app.scribewren.com.

1. Agreement and parties

By creating an account or using the service you accept these Terms, the Privacy Policy, the Acceptable Use Policy and the Cookie Policy. If you use Scribewren for an organization, you confirm that you can bind that organization to these Terms.

2. Eligibility

You must be at least 16 years old, must not be barred from using the service under applicable sanctions laws, and must give accurate information. One account belongs to one person.

3. The service

Scribewren turns audio and video you upload into editable transcripts, with speaker labels, subtitles, exports, AI notes and translation.

  • AI output can contain errors. You must review it before you rely on it.
  • Scribewren is not a certified, legal, medical or court-grade transcript service, and we do not offer human transcription.

4. Accounts and security

You sign in with Google or an emailed magic link. Keep your email account secure and tell [email protected] if you suspect your account was compromised. We may suspend an account for security reasons.

5. Plans, limits and fair use

The plan table on the pricing page is part of these Terms.

  • Free: 3 transcriptions per UTC day, files up to 30 minutes, one file processed at a time.
  • Unlimited ($19 per month, or $96 per year, about $8 per month): files up to 10 hours and 5 GB, up to 50 files at once, and the priority queue.
  • Fair use: Unlimited is flat-priced. It is meant for normal personal and professional use of up to 300 audio hours per calendar month (UTC). Above that, your remaining jobs for the month run in the standard queue. We never delete your work for exceeding fair use.

We may change limits with notice under section 19. Plan limits are shown in your account and on the pricing page.

6. Purchases through Paddle

Paddle.com Market Ltd ("Paddle") is our Merchant of Record and the seller of our paid plans. Prices, taxes, payment, invoices and chargebacks are governed by the Paddle Buyer Terms.

  • Plans renew automatically every month or year until you cancel.
  • You can cancel at any time. Access continues until the end of the paid period.
  • If a payment fails, we retry for up to 14 days, then move your account to Free.
  • Refunds are described in the Refund Policy.

7. Your content and our licence

You keep all rights in the audio, video, transcripts, edits and notes you create ("Your Content"). You give us a limited, worldwide, non-exclusive licence to host, process and display Your Content only to provide the service to you. The licence ends when you delete the content, subject to the retention periods in the Privacy Policy.

We do not use Your Content to train or fine-tune any AI model, and we do not allow our processors to. To the extent the law allows, you own the AI output produced from Your Content.

8. Your responsibilities

You confirm that you have all rights and all legally required consents to record and upload Your Content (see section 3 of the Acceptable Use Policy). You are responsible for how you use transcripts and other output.

9. Privacy and retention

  • We delete your original upload within 24 hours after processing reaches a final state.
  • We keep a compressed playback copy for 7 days on Free and 90 days on Unlimited.
  • Transcripts, edits and notes stay until you delete them. Deletion is permanent: there is no trash.

Details are in the Privacy Policy.

10. Acceptable use

You must follow the Acceptable Use Policy. If you do not, we may remove content, suspend your account or end it.

11. Copyright complaints

We follow the notice-and-takedown process in our Copyright Policy and end the accounts of repeat infringers.

12. Third-party services

The service relies on third parties, including Google (sign-in), Paddle (payments), cloud hosting and AI providers. They are listed on the Subprocessors page. If you open exported files in other tools, you do so at your own risk.

13. Availability and changes

We do not offer an uptime guarantee on consumer plans. We may run maintenance and change features. Beta features are provided "as is".

14. Suspension and termination

  • By you: you can delete your account at any time in Settings.
  • By us: we may suspend or end your account for a breach of these Terms, fraud, chargeback abuse or a legal requirement.

If we end a paid account for repeated abuse, we refund the unused part of the prepaid period. We do not refund for fraud or illegal content.

15. Disclaimers

To the extent the law allows, the service is provided "as is". We do not promise that transcripts are accurate, fit for a particular purpose, or that the service is uninterrupted.

16. Limitation of liability

To the extent the law allows, our total liability to you for any claim is limited to the fees you paid in the 12 months before the claim, with a minimum of US$50. We are not liable for indirect or consequential loss. Nothing in these Terms limits liability that cannot be limited under the consumer law that applies to you, such as liability for death or personal injury, or for gross negligence.

17. Indemnity

If you are a business user, you will cover our losses from claims that arise because you uploaded or recorded content you had no right to. Consumers are bound by this only where the law allows.

18. Governing law and disputes

Indonesian law governs these Terms. Mandatory consumer-protection rights of your country of residence, including your right to use your local courts, are not affected. Before starting formal proceedings, please write to [email protected] so we can try to resolve the issue within 30 days. We do not impose a class-action waiver on consumers in the EU or UK.

19. Changes to these Terms

We email registered users at least 30 days before a material change takes effect, except where a change is required by law. If you do not accept a material change, you can cancel and ask for a refund of the unused prepaid period.

20. Contact and legal notices

[[LEGAL ENTITY NAME - PT Perorangan]], NIB [[NIB]], [[REGISTERED ADDRESS]]. Email [email protected]. An Indonesian-language version is available on request.